Request for comments: Draft guide for patients on making complaints and giving feedback

Closed 8 Sep 2014

Opened 1 Aug 2014


We are seeking comments on a draft guide for patients and the public on giving feedback and making complaints about NHS care and services.

Why We Are Consulting

We are developing a simple guide to help patients and the public understand how to give feedback and make a complaint about their experiences of NHS care and services. We hope this guide will make clear what people can do if they feel that the care they have received has fallen short of the standards they expect (including those set out in the NHS Constitution). We are seeking comments on the usefulness of a draft version of the guide to make sure it is as clear and helpful for patients and the public as possible.


  • Voluntary groups
  • Community groups
  • Charities
  • Civil society
  • Advocacy or support organisations
  • Members of the public
  • Patients
  • Patients
  • Carers
  • Service users


  • Complaints
  • Feedback